I summarized the Benfold playbook, my recipe for running this phenomenal crew and ship. I tried not to sound like Moses, but my commandments were no less heartfelt. They were simply the chapter headings of this book: Lead by example; listen aggressively; communicate purpose and meaning; create a climate of trust; look for results, not salutes; take calculated risks; go beyond standard procedure; build up your people; generate unity; and improve your people’s quality of life.
