My work with Elliot produced an unplanned, important benefit. He let me send a crucial signal to the rest of the crew: “You may screw up, but we believe in comebacks. We will help and not give up on you.” Leaders and managers need to understand that their employees are keenly attuned to their actions and reactions. If they see you give up on someone, they understand instantly that there’s no room for redemption in this outfit, and they could be next to go. If they see you intervene to help someone who is worth your effort, they will be reassured. Though the process is tedious and
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