The book’s structure narrates episodes in Benfold’s two-year voyage through uncharted waters of leadership, and is organized around the lessons I learned. A chapter is given to each one: Lead by example; listen aggressively; communicate purpose and meaning; create a climate of trust; look for results, not salutes; take calculated risks; go beyond standard procedure; build up your people’s confidence; generate unity; and improve everyone’s quality of life as much as possible.
