How much brainpower does the Navy—or any organization, for that matter—waste because those in charge don’t recognize the full potential hiding at the low end of the hierarchy? If we stopped pinning labels on people and stopped treating them as if they were stupid, they would perform better. Why not instead assume that everyone is inherently talented, and then spur them to live up to those expectations? Too idealistic? On the contrary, that’s exactly how Benfold became the best damn ship in the U.S. Navy. It is also the way leaders in every kind of organization can achieve new levels of
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