When I took command of Benfold, I discovered that the usual policy was to have only one crew member able to perform each job: one job, one person. As a result, we were one-deep in just about every critical position. In effect, I was held hostage by the key people on the ship. If they left for any reason, I would have to scramble to get the job done, and probably not done well. It was very disconcerting.
