without metrics, how could I decide whether something new was a good idea? There were no guarantees. Life isn’t always tidy, and often unintended consequences result from well-meant actions. In general, however, I decided that on just about everything I did, my standard should be simply whether or not it felt right. You can never go wrong if you do “the right thing.” How do you define the right thing? As U.S. Supreme Court justice Potter Stewart said about pornography, you know it when you see it. If it feels right, smells right, tastes right, it’s almost surely the right thing—and you will be
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