Frank Levy makes a complementary argument. He puts the issue not in terms of whether a service can be delivered electronically or not, but rather whether the service is itself rules-based or not. Until recently, he writes, you could make a decent living doing a job that required you to carefully follow instructions, such as preparing tax returns. But such work is subject to attack on two fronts—some of it goes to offshore accountants and some of it is done by tax preparation software, such as TurboTax. The result is downward pressure on wages for jobs based on rules.
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