Consider the case of a man who is told his car is not worth fixing. He is told this not by a mechanic but by a clipboard-wielding “service representative” at the dealership. Here is a layer of bureaucracy that makes impossible a conversation about the nitty-gritty of the situation. This man would gladly hover around the mechanic’s bay and be educated about his car, but this is not allowed. The service representative represents not so much mechanical expertise as a position taken by an institution, and our spirited man is not sure he trusts this institution
