few options: Delegate it. If someone else can do it, delegate it to him. Record it. If only you can do the request, but it isn’t urgent, record the request. Be sure to do so in a way that the customer trusts; don’t just promise to remember it. Do it. If the request is truly urgent, such as a service outage, drop what you are working on and do the request. I admit that I actually pause to think, “Delegate, record, or do.” It helps me
