“The road to hell is paved with the pursuit of volume. Volume leads to marginal products, marginal customers, and greatly increased managerial complexity . . . Hard work leads to low returns. Insight and doing what we want leads to high returns . . . Strive for excellence in few things, rather than good performance in many . . . It is not shortage of time that should worry us, but the tendency for the majority of time to be spent in low-quality ways . . . The 80/20 principle says that if we doubled our time on the top 20 percent of activities, we could work a two-day week and achieve 60
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