How do you know if your environment is medium trust? The presence of doubt. Enough to call into question the ability of organizational leadership to actually achieve what they say they will, but not so much that people assume change will never happen. Stakeholders are skeptical but not yet cynical and will often challenge the official narrative put out by an organization, whether in public, private, or both. There are two core tensions present in medium-trust environments that define them: the tension between legitimacy and power and the tension between stakeholder patience and intervention
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