My leadership style was based on being honest, principled, relational and vulnerable. The relational approach, however, did not mean saying what I thought people wanted to hear. It was about saying what needed to be said, but to have those words come from a place of sincere caring for the other person. As a captain, at various times you have to be the friend, the confidant and the shoulder to cry on. But you also have to be the guy who ruffles feathers. Understanding how and when to do so isn’t always easy, because the approach differs from player to player. But your why for doing it has to be
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