When you’re handling sensitive material, you have to be prepared to handle a difficult topic very sensitively at a moment’s notice. People often ring in asking for all kinds of uncomfortable books, and the right response can be elusive. I once had a man who rang in asking for, and I quote, ‘a book about praying the gay away’. When he was tersely informed that this would not be possible, he switched tack to ‘a book on how the Jews control the weather’, at which I will admit to disconnecting him. It should probably concern us all that this is not the strangest nor the most offensive call that
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