A few years ago I wrote a conference talk that went a bit viral. OK, we’re not talking otters holding hands viral, but it swept across tech Twitter, hit the front page of Hacker News, that sort of thing. The talk was about the leadership and administrative tasks that aren’t on anyone’s job ladder but are needed to make a team successful: all the unblocking, onboarding, reminders, mentoring, and scheduling. I called this kind of work “glue work”.
