A culture of experimentation to find the path, with trial and error, learning, and iteration marking the cadence of progress. Defining the role of the leader as “seeker” — searching for new ideas to inspire the conversational mix throughout the work community, not pretending to be the ultimate decision-maker. A willingness to share power in the pursuit of building an organisation that is attentive to customers’ needs, and swift in response. Almost as a by-product, an organisation that has fewer managers and more leaders is created. An eagerness to seek-out external partners to access knowledge
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