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Too often, when we’re faced with a pernicious problem in our businesses, we fall back on the tried-and-true: push harder, be more efficient, cut back. Especially when the problems are nagging ones that erode the bottom line or those that persist because our organizations rely on humans and all their wonderful and fallible ways. Imagine, though, that instead of resorting to one of these fallback positions, you asked yourself: What is the hospitality solution? What if you forced yourself to be creative, to develop a solution that worked because of—not in spite of—your dedication to generosity
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