“I figured out long ago that if I listen to the few people who shout at me, I am making them more important than they are. What they say will stay with me, upset me, and those loud voices will go on and on, even when the shouting has stopped. So instead, I listen very carefully for the quiet voices—which is most people. The people who teach a perfect lesson with nobody knowing. The children who eat their bogies. The artist who gives a man his hat. Or a vicar who just sometimes would like people to ask her how she is. Those people, the quiet people, seem to have more important things to say.”
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