The first time I called, I said, “Gi-RAFF,” in my American accent, to which the robot said, “I’m sorry; I didn’t understand. Please state the name of the ward you are trying to reach.” I yelled “Gii-RAAFFFF” a few times, with increasing frustration. After no luck, I wondered if the robot wanted me to say “Gi-RAHFFE” in an English accent. I tried it and was immediately connected to the ward. The point is, you never know the battles people fight in secret, and I am a victim of racism.