Florida’s unemployment insurance scheme provides a good example. According to one advisor to Governor DeSantis, its system was purposefully designed “to make it harder to get and keep benefits.” The entire application process was moved online to a system that barely functions. A 2019 audit noted that the system “frequently gave incorrect error messages” and would often entirely prevent the submission of applications. The form itself is spread across multiple pages, so that after entering some details, such as name and date of birth, you need to proceed to the next page. But often this causes
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