Alan Wilkerson

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At one plant I visited, something else entirely caught my eye. Until then, nearly every plant I’d ever worked on or consulted with used equipment made in America. The parts were manufactured here, and there were workers at the ready who could put together new components and repair any malfunction. At this plant, the equipment was brand-new. It was beautiful, meticulously crafted and made of gleaming stainless steel, with many intricate moving parts. Looking at it, I imagined the highly skilled, high-wage workers who had designed and installed the equipment. Then I discovered that it had been ...more
Visual Thinking: The Hidden Gifts of People Who Think in Pictures, Patterns, and Abstractions
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