And after an experience in Kosovo – watching a volunteer on the exhumation team climb into the mass grave and retch every day for two weeks, refusing to quit – he knows there is a difference between wanting to go and actually being strong enough to do the job. Workers need to have the practical skills to assist, but they also need to be emotionally resilient: they cannot have suffered recent loss, they cannot be someone who has decided they are on a crusade to right wrongs they have experienced in their own lives.
