In the spirit of product managers making themselves obsolete, I often suggest handling these requests with a templatized intake form. These questions can be a good place to start: What is the issue? Who reported this issue? How many users is it affecting? How does this issue affect our company-level goals, such as revenue? What would happen if this issue were not addressed in the next two weeks? What would happen if this issue were not addressed in the next six months? Who is the contact person for further discussing/resolving this issue?
