if you’re working with a team that is already using a proprietary roadmapping or knowledge management tool, stay focused on how the tool is being used rather than raging against the tool itself. Knowledge management is, first and foremost, a communication challenge. People will generally seek out the information they need regardless of whether it’s stored in a fancy roadmapping platform or a hacked-together Google doc. The challenge is to get people communicating openly and directly enough for them to understand and identify the information they need—and why they need that information in the
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