I could answer the questions being asked—but I was much more excited to discover and solve for what I saw as a major fault line in our experience. The support team was an important source of validation because they were the first line of defense with our customers and could connect customer feedback to this issue. I wanted to talk about why this would be a great win for our customers and, in turn, for our business. However, the prevailing definition of a good product manager was someone who could socialize a fresh and clean financial model with a company-centric BHAG (big, hairy, audacious
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