The indirect cost of turnover is even scarier. A business that’s understaffed or full of new, inexperienced people is far less likely to meet growth goals, ship quality products on time, or deliver service that meets customer expectations. Everything—including your life—gets harder. You have more messes to clean up, more apologies to make, more overtime to pay, and more problems to solve. Talent experts Geoff Smart and Randy Street illustrate this point vividly in Who: The A Method for Hiring: “According to studies
