3.You’ll engage everyone in a culture of excellence. In many organizations, excellence feels less like an attainable goal and more like a business buzzword used by managers in a halfhearted effort to increase productivity. If you’ve hired the right people, the folks on the front lines want to do their jobs well. Without a strong Process Component, they each learn their own ways to get things done. Then those experienced (but selftaught) team members are asked to train their newer peers, and so on. This may work for a while, but it should concern you. It’s akin to betting the bright future of
...more
