Investing in process pays huge financial, cultural, and emotional dividends right away. Your customers will get what they want, when they want it, at a fair price. Their word of mouth will help build your reputation in the market rather than damaging it. Your employees will be better at their jobs from the start, feel better about being part of your team, and stay longer. Your leaders and managers will more consistently hit numbers, complete priorities, and have time to improve, create, and innovate. So please, don’t underestimate the value of this work.
