To some readers, this may seem like a five-minute exercise. Trust us: we’ve heard many a leadership team claim they “already know” what their core processes are. So, when we tell them the exercise actually takes about an hour, they are skeptical. Then we remind the team that we need to identify and agree on a handful of core processes. Those two words—handful and agree—take the most time. When leadership teams do this exercise on their own (which happens most of the time), they come to understand. On the rare occasion that we’re asked to facilitate for them, the exercise takes . . . about an
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