We start by reminding everyone on the team that we’re taking a 20/80 approach. Your people do a million different things every day, and we’re not going to document and simplify all of it. We will focus our attention on a handful of core processes—five to twelve important things that you do repeatedly—which make your organization unique and valuable. What do you do that makes your organization a great place to work? What processes deliver terrific value to your customers? How do you hit deadlines, meet expectations, beat the competition,
