You're Not Listening: What You're Missing and Why It Matters

by Kate Murphy

Listening is about the experience of being experienced.

Talking without listening is like touching without being touched.

When people say things such as, “Speaking as a white man,” or “Speaking as a woman of color,” that’s impossible. One can only speak for one’s self.

Families, friends, and coworkers have stories that bind them together. Rivals and enemies have narratives that keep them apart.

despite the widely held view that gossip is mostly malicious, only 3–4 percent of it is truly mean-spirited.