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Klostreich, a twenty-year Disney employee, became incensed. “The reason they don’t fail is because we check them every night,” he said. Goodwin said Disney viewed not checking lap bars as an acceptable risk. “It’s like a pilot saying, ‘Hey, we haven’t crashed in a while, let’s skip the preflight.’
When McKinsey Comes to Town: The Hidden Influence of the World's Most Powerful Consulting Firm
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