So Brady said she lied to the policyholder. It wasn’t her words; it was from a McKinsey script they called “attorney economics.” “Some people choose to hire an attorney, but we would really like the opportunity to work directly with you to settle the claim,” the script read. “Attorneys commonly take between 25–40% of the total settlement you receive from an insurance company plus the expenses incurred. If you settle directly with Allstate, however, the total amount of the settlement is yours.”
