Even as the company was fighting to keep the McKinsey documents secret, its executives were touting the success of its new claims model to Wall Street. At a 2006 investors’ conference, Allstate’s then chief executive, Ed Liddy, said that from 1993, when McKinsey first proposed its Claims Core Process Redesign, to 2005, the amount of money Allstate had paid out in bodily injury claims had fallen by 10 percent.
