Copied “Certified . . . therapist” and pasted it into the document. She selected the “Read Aloud” option. What she heard turned her blood to ice. The middle of the word sounded garbled. She couldn’t hear it any more than she could read it on her screen. “Certified *#@^-therapist.” The warping was subtle—she might not have noticed had she only heard it once—but it kept happening. “Certified *#@^-therapist.” Maya’s heart raced. She slowed down the reading speed. Held the phone to her ear and closed her eyes and listened over and over and over and over. She listened until she heard. And a black
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