If you’re angry, don’t show it. If someone is shouting at you, in person or via email or text, do not shout back. This will infuriate the shouter. “If your enemy is temperamental, seek to irritate him,” Sun Tzu said. Stay calm. Bait your enemy into overtalking. Sit there, blank-faced, like Merkel did to the politician who attacked her in the Bundestag. Be happy! They’re angry; you’re not. You’ve already won.
