The customer: independent and free to do whatever and order whatever. The worker: constrained and chained to the shackles of the takeaway. We’re both humans, the only difference is one is standing on one side of the giant plank of wood running across the room and the other behind it. This makes the us-versus-them divide even bigger, and the counter itself is the symbol of otherness. It’s the first thing customers see when they enter the takeaway, and the last thing they see when they leave.
