Syd Markle

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people do not always behave in the way required. However, they usually do behave rationally from the point of view of the subsystem of the organization to which they belong. If we examine the goals, resources, and constraints of the subsystem, we can understand why they behave as they do and can take steps to change the subsystem itself in order to produce the behavior we want.
The Art of Action: 10th Anniversary Edition
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