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Chatter: The Voice in Our Head, Why It Matters, and How to Harness It, by Ethan Kross

Behavioral Change Stairway Model, a progression of steps to guide negotiators: Active Listening → Empathy → Rapport → Influence → Behavioral Change.

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Chatter: The Voice in Our Head, Why It Matters, and How to Harness It

Chatter: The Voice in Our Head, Why It Matters, and How to Harness It

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