“I wish we had spent some time talking about these individuals. If these are the people we are serving, we need to focus on them. We need training; we need help.” I tried to speak deliberately, to choose my next words carefully. “It is traumatic to try to help people we aren’t adequately equipped to help day after day. I can do my own research and find information, but I’m also tired at the end of the day, and the last thing I want to do is go home and spend additional time trying to figure out how to do more. If this is all part of the job, and for me it’s a significant part, we need to talk
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