Daniel Pilon

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There are many ways to track WIP. The following example (Figure 12) helps expose WIP. It starts by dividing WIP into three major categories based on who requested the work: •Silver bullets are urgent requests to do something right away, usually initiated by someone in a leadership position. They are in a category of their own because of their urgent priority (perceived or otherwise). •Business requests, including feature work, content, and design, are the things IT does that “the business” promotes, manages, tracks, and is heavily involved with. •Teamwork is the stuff IT does that teams ...more
Making Work Visible: Exposing Time Theft to Optimize Work & Flow
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