Daniel Pilon

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It seems that planners and decision makers with power and confidence, those who frequently rely on gut feelings, might want to consider comparing their decisions with data-driven experimentation. The gut can be overly optimistic. So, while confidence is a fruitful characteristic, the profits are available only to, as Khaneman says, “individuals who are mildly biased and who are able to accentuate the positive without losing track of reality.”
Making Work Visible: Exposing Time Theft to Optimize Work & Flow
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