If an action of an employee or associate is praiseworthy, well, my gosh, praise it, and preferably in public! Let them know you’re thankful. Let them know they have greatly honored the trust you have placed in them. After the praise, it also may be necessary to occasionally pull that same person aside and identify for them what they may have done better. The end game, though, is to reinforce enough confidence in them, coupled with the insight you’re offering, to where they themselves can now make the decision to identify for themselves what they can do better, without any input from you at
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