“One of the immediate reactions we get when we talk to people is ‘Man, your system sounds chaotic. How in the devil can you do anything with no obvious authority?’ But it’s not chaos. It isn’t a problem,” Burt Chase said. “It’s hard to appreciate that unless you are working in it. It’s the advantage of understanding people’s strengths. It’s knowing—where can I get my best advice? And if you have some knowledge about people, you can do that.”
