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You deserve very little credit for being what you are—and remember, the people who come to you irritated, bigoted, and unreasoning deserve very little discredit for being what they are. Feel sorry for the poor devils. Pity them. Sympathize with them. Say to yourself: “There, but for the grace of God, go I.” Three-fourths of the people you will ever meet are hungering and thirsting for sympathy. Give it to them, and they will love you.
How to Win Friends and Influence People: Updated For the Next Generation of Leaders (Dale Carnegie Books)
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