IN A NUTSHELL NINE WAYS TO CHANGE PEOPLE WITHOUT GIVING OFFENSE OR AROUSING RESENTMENT PRINCIPLE 1 Begin with praise and honest appreciation. PRINCIPLE 2 Call attention to people’s mistakes indirectly. PRINCIPLE 3 Talk about your own mistakes before criticizing the other person. PRINCIPLE 4 Ask questions instead of giving direct orders. PRINCIPLE 5 Let the other person save face. PRINCIPLE 6 Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.” PRINCIPLE 7 Give the other person a fine reputation to live up to. PRINCIPLE 8 Use
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