Remember: It’s honey you want—without the bee stings. George B. Johnston of Enid, Oklahoma, the safety coordinator for an engineering company, had to ensure, as one of his responsibilities, that employees wore their hard hats whenever they were on the job in the field. He reported that when he came across workers who were not wearing the hats, he would tell them, with the menace that comes with authority and the wagging finger of regulation, that they must comply. The result? He got a sullen acceptance, and heard that after he left, the workers would often remove the hats. So he decided to try
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