How to Win Friends and Influence People: Updated For the Next Generation of Leaders (Dale Carnegie Books)

by Dale Carnegie

Criticism is futile because it puts people on the defensive and usually makes them strive to justify themselves. Criticism is dangerous because it wounds a person’s precious pride, hurts their sense of importance, and arouses resentment.

“with malice toward none, with charity for all,”

“I consider my ability to arouse enthusiasm among my people,” said Schwab, “the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement.

So the only way on earth to influence other people is to talk about what they want and show them how to get it.

“If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.”

You can make more friends in two months by becoming interested in people than you can in two years by trying to get people interested in you.

“Compared with what we ought to be, we are only half awake. We are making use of only a small part of our physical and mental resources. Stating the thing broadly, the human individual thus lives far within his limits. He possesses powers of various sorts that he habitually fails to use.”