And nobody ever works a sale alone. During the sales process, the salesperson has backup from customer success or support or whoever will be working closely with the customer post-sale. And then those teams sign off on the deal. There are never any surprises—everyone knows exactly what’s expected of them to make this new customer successful. And once the deal is closed, the salesperson doesn’t disappear. They stay on as a point of contact for that customer, and if there’s any kind of issue, they step in to resell them.
