Ironically, one of the developers suggested turning off all the real-time recommendations, which we had worked so hard to build. Why recommend more products to buy, he argued, if customers can’t even complete a transaction? Maggie quickly agreed, but it still took the developers two hours to change and deploy. Now, this feature can be disabled with a configuration setting, so we can do it in minutes next time around, instead of requiring a full code rollout. Now that’s what I call designing for it Operations! It’s getting easier and easier to manage the code in production. We also kept
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