Later that afternoon, I’m back in the Phoenix war room when Patty calls. I run out to the hallway. “What’s up?” She sounds stressed. “We’ve got a problem. I was expecting we’d have fifty changes for us to review next week. But we’re already up to 243 submitted changes. I keep getting e-mails from people saying to expect more cards over the weekend… I think we’re looking at over four hundred changes being made next week!” Holy crap. Four hundred? How many of these four hundred changes are high risk, potentially affecting Phoenix, the payroll application, or worse? I suddenly remember
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